Refund policy

Due to the nature of our handcrafted skincare products, we do not accept returns or exchanges. However, your satisfaction is very important to us.

If you experience any issues with your order - such as damage during shipping or receiving the wrong item - please contact us within 7 days of delivery at uraessentials@gmail.com. We'll do our best to make it right!!

Please note:

• All sales are final.
• We do not offer refunds for items damaged due to weather exposure (e.g. melting during transit).
• If your item arrives damaged, please send a photo of the packaging and product within 7 days of receiving it.

Thank you for supporting our small business!